Upward Mobility welcomes your feedback.
You can write us at:
357 Commercial St, Suite #706
Boston, MA 02109
We've also posted a support FAQ below:
I paid for an app, but now it won’t download.
Usually this means that your transaction hasn’t cleared in Android Market. In most cases, updating your credit card information and billing addresses fixes this issue. In some cases, we need to manually cancel your previous order.
In another case, if you tried to use carrier billing on Android Market, it probably failed. It never actually ever seems to work. We suggest you go the credit card payment route.
On occasion, if you are in an area with a weak cellular signal, connecting to Wi-Fi will also allow you to download the app.
I’m unable to purchase your app.
In most cases, updating your credit card information and billing addresses fixes this issue.
I think I might have been double-charged.
Android Market and iTunes generally don’t double charge because you are only able to buy the application once. Wait for your credit card statement to arrive, and if you have been double charged, just e-mail us at firstname.lastname@example.org and we’ll see what we can do.
I don’t find the app helpful.
We have a 100% satisfaction guarantee. If you don’t think the app was helpful in your studying, email us at email@example.com and we’ll work through the issue with you.
I don’t seem to have all the questions I was promised.
Occasionally, an incomplete download issue on Android Market causes this issue. Deleting and re-syncing the app should fix the issue. In the rare occasions this doesn’t fix the issue, contact us and we’ll take a look. If we can’t fix it, we’ll issue you a refund.
I found an content error, bug or crash.
Please report issues to firstname.lastname@example.org, and we’ll deal with it promptly.
Are your questions directly from the exam?
Our questions are written by subject matter experts, usually certified in the topic, to simulate the exam content, while also teaching key points. We don’t directly take content from exams – these braindumps would be copyright violations.
I lost my phone/tablet. My dog ate my phone/tablet. I dropped my phone in the toilet. I lost my apps. :-(
If you bought the same type of phone, your apps should be linked to your account and you should be able to restore them. If you bought a different type of device to replace your existing phone, we may be able to replace your app as a courtesy on a case-by-case basis if you have switched to an Android or iOS device. We do this as a courtesy as other developers typically won’t do this (think of the economics of human intervention for apps that sell for a few bucks), and it may take a few days. In order for us to do this, please forward the receipt from your previous purchase to email@example.com and let us know what your new device is.
You don’t have an app for…
Let us know what you’d like to see at firstname.lastname@example.org and we’ll see if we can get to work on it. We’ve done at least 10 apps customers have suggested.
Do your apps collect any user data?